Making Trade Happen

Svrha naše tvrtke je poduzećima olakšati trgovinu kako na lokalnoj, tako i na globalnoj razini. Svojim klijentima stoga nudimo rješenja koja im pomažu da donose sigurne poslovne odluke. Zajedničkim naporima nastojimo spriječiti rizike neplaćanja te zaštititi poduzeća različitim pokrićima i jamstvima koje nudimo u okviru osiguranja potraživanja.

Svojim klijentima pružamo podršku da svoje poslovanje prilagode vremenu u kojem živimo. Svijet danas mijenja brže nego ikada prije. Kako bismo im pomogli da što bolje upoznaju vlastite klijente, dobavljače i potencijalne kupce, svojim klijentima pružamo informacije prikupljene na temelju analize financijskog stanja i pouzdanosti relevantnih poduzeća.

Predviđamo glavne ekonomske trendove i analiziramo rizike za različite regije i sektore. Svojim radom doprinosimo izradi, razvoju i promicanju jedinstvene baze mikro- i makroekonomskih podataka i spoznaja te brojnim poduzećima svakodnevno pomažemo da donose bolje odluke i razvijaju kvalitetniju poslovnu strategiju.

• Coface Global Solutions – naši timovi za globalna rješenja pružaju multinacionalnim tvrtkama podršku u razvoju poslovanja nudeći im niz posebno prilagođenih usluga. U ovom videu tvrtka Tyrolit, jedan od naših klijenata, govori o podršci koju svakodnevno dobiva od tvrtke Coface!

Povezanost sa svijetom podrazumijeva i našu međusobnu povezanost!

Jedna od posebnosti kojom se odlikuje naša tvrtka je to što primjenjujemo pristup na razini čovjeka, a djelujemo u međunarodnim okvirima… Naime, kod nas je svaki pojedinac važan, a naš tim okuplja osobe različite dobi, spola i kulture. Orijentiranost na pojedinca ogleda se i u našem radnom ozračju: cijenimo jednostavnost, pristupačnost i otvorenost.

Kao poslodavac, Coface primjenjuje društveno odgovoran pristup utemeljen na sljedeća tri ključna cilja:

• njeguje se inkluzivno radno okruženje,

• pruža se podrške zaposlenima u njihovom rastu i razvoju,

• promicanje jednakih mogućnosti i suzbijanje svih oblika diskriminacije.

The Happeners Making Trade Happen How does Coface connect you to the rest of the world? I have always had to work with people who are very open-minded in a sense, very open to international growth. And in my day-to-day work I'm always working with people from other countries, both at the local level - there are always foreigners in almost all the subsidiaries - but also at the regional and group level. Everyday, we communicate with the risk underwriting centres located in seven regions around the world. I think the cultural context that we have gives us the opportunity to share and implement unconventional solutions, to exchange experiences, ideas; to look at different management styles, and implement some of them in our day-to-day work. What makes the employee experience at Coface special for you? I don't feel that there are differences in terms of culture, nationalities, or even location. For me, we work in a team that is located in different places, but in everyday life, we don't see where each of us is located. We work and we make progress on our projects. It's the style of communication between departments with a willingness to always help out, and to share the experience and knowledge. I know colleagues who have very local jobs, but have been assigned international, global or regional projects. And yes, I think that has always meant that Coface can make you feel comfortable, and that you can always have that international vision and that intercultural support. Coface has an open culture: here, we can speak up freely, and share ideas across the organisation. Coface is like a big family: it does not matter what your nationality is, or what accent you speak. Each of us is contributing to the world economy, and that's our common objective. At Coface, we are Making Trade Happen. The Happeners Making Trade Happen Watch the series at coface.com/happeners

Iskustva naših zaposlenih

• „Svrha naše interne mreže Women to Lead (Žene – uspon do vodeće pozicije) jest utvrđivanje različitih mogućnosti doprinošenja razvoju karijera žena zaposlenih u našoj organizaciji. Važno nam također i da se naša tvrtka odlikuje raznolikošću te da na svim razinama organizacije budu zastupljene različite generacijske skupine. Raznolikost koju njegujemo ogleda se i u načinu na koji donosimo odluke, što je, bez sumnje, jedna od naših prednosti!”

Leigh M. 
službenik za rizike, pravne poslove i praćenje usklađenosti za područje Južne Afrike

Poslovanje u skladu s globalnim gospodarstvom podrazumijeva rad u multikulturalnom okruženju. Naši timovi vješto i uspješno kombiniraju svoja znanja i iskustva te surađuju diljem svijeta kako bi se pobliže upoznali s određenim tržištem ili riješili probleme s kojima se susreću naši klijenti.

Naša globalna orijentacija jedan je od ključnih čimbenika u našem svakodnevnom radu:

• usko surađujemo s kolegama iz inozemstva kako bismo klijentima naše Grupe diljem svijeta pružili što kvalitetniju uslugu,

• tijekom rada u uredima, na sastancima i za vrijeme sudjelovanja u različitim programima edukacije usko surađujemo s kolegama različitih nacionalnosti pripadnicima različitih kultura, a

• zahvaljujući našoj jedinstvenoj međunarodnoj mreži, naša tvrtka omogućuje i prilike za rad u inozemstvu, i to već i na samom početku karijere u Grupi!

We received a request from a major French car manufacturer, who wants to develop its electric vehicle sales, via its main distributor in Denmark. How do you work together to meet clients' needs? I'll start by going to the Economic Research Department, to ask them for information about Denmark, specifically the electric vehicle distribution segment in the country, and market share figures, if possible. Then I go to the Information Department, to ask them about this distributor, what is the financial trend. As the economist for Northern Europe, I'm am of course the first port of call when it comes to Danish market issues. In this specific case that we're looking at, the first thing I'll do is examine automotive market data for Denmark. For example, registration figures, or the current e-vehicle trends. When I have summarized that, then I have a nice macroeconomic picture. But when it comes to micro data, for example, the specific business environment, then of course I pass this question on to my risk colleagues on site. In order to understand the risk involved with the market for electrical vehicles, I'd take a look at publically available information, such as government regulattions, the electric vehicle market's development, as well as key figures from the company. I would also contact their CFO or CEO and talk about their company, to learn about their sales figures, and what developments they expect to see in the future. What is the added value of collaboration for clients? The Coface system, is based on being "close to the risk": we know that the local people are our teams in the field, and are the best placed to respond to the requests we receive. Here, at the EIC, (Enhanced Information Centre) we survey, and collect knowledge about the most significant parts of the exposure that Coface has. You can never know absolutely everything, but you can still get enough information to improve your understanding of the company. The strong international environment is a great advantage when looking at risks from different angles and therefore making the best possible risk assessment - even if that means I have to juggle my work around different time zones! At Coface, we are Making Trade Happen. The Happeners Making Trade Happen Watch the series at coface.com/happeners

Iskustva naših zaposlenih

• „Radim s kolegama različitog podrijetla, obrazovanja i iskustva. U takvom okruženju imam priliku upoznati različite kulture, svjetonazore i stavove, a da uopće i ne izađem iz ureda! Zahvaljujući našoj različitosti, kreativniji smo i uspješniji. Coface je izvanredno mjesto za rad, osobito uz ekipu čiji sam ponosan član!”

Yuliia N. 
voditeljica odnosa s ključnim klijentima, Coface globalna rješenja, Dubai

Kako bismo kontinuirano napredovali, redovito analiziramo postignute ciljeve i uspjehe. To je ključ uspješnog poslovanja naše tvrtke već više od 75 godina!

S ciljem postizanja jednostavnijeg i naprednijeg poslovanja, poslovni model naše tvrtke redovito obogaćujemo novim tehnologijama, osobito u području znanosti o podacima.

Prednost dajemo novim, fleksibilnijim načinima rada koji nam omogućavaju uspješno prilagođavanje novim izazovima i međusobnu suradnju, odnosno agilno poslovanje.

Budući da se svijet neprestano mijenja, Coface potiče inovativne ideje i cijeni osobe sklone propitivanju stanja te iskušavanju i podizanju granica. Posebno vrednuje žene i muškarce s voljom, strašću i hrabrošću za stvaranje jednog novog svijeta.

In innovation, we do two main things. We have a prospective work, trying to identify the technological trends in use that will impact our businesses, our customers and our partners. We have a customer vision that guides our project. We don't do R&D to develop projects that will remain in a laboratory, but we are already driven by an existing need of our customers, which are the business lines. Coface's international database is unique in the world. The data contained in this database allows us to be absolutely predictive in evaluating a single company and the market; the risks of the market where the company operates. And this is absolutely a competitive and innovative key. We set up a hackathon, where we brought about forty people together from seven different regions. I think there were about fifteen countries represented and we got them to work remotely on customer needs, so they connected with the customers. They came, we had several stages and finally, we managed to produce a kind of prototype that we showed to our clients, who were very satisfied. So, from there, we started to build the product. With a series of small weekly challenges, each week we asked the teams to ask themselves a question, so one challenge per week. And at the end of the week, they would come and pitch their proposal. So, at the end of this hackathon, I participated in the development of the product by extracting the data used to build the different indicators used in this product. We created an innovative, user-friendly platform with the purpose of guiding companies in their sales choices. All of this not only involving our staff but also involving the clients, and this allowed us to launch a platform more rapidly, in a better performing way. Innovation is the key to success for a company. Improving our own offer, listening to the market, testing all aspects of the platform, understanding if we're meeting our clients' needs and listening to the commercial feedback. All of this helps you to innovate and to succeed. Our team works in an iterative way. Generally, we start by trying to understand a need. Then we dig in when we think we have something that starts to work. We'll do some tests. We'll try to propose things, mock-ups to customers, or test a technology with them with Coface employees. And then, the more we advance, the more we'll enrich the solution to obtain something that is a complete solution in the end. Creating a product in less than six months that corresponds to customer needs proves that we are agile. It proves that we listen to our customers and it proves that there is real creativity in what we do. At Coface, we are making trade happen.

Iskustva naših zaposlenih

• „Osmislili smo koncept „komercijalnog centra” kako bismo svojim korisnicima osigurali mjesto gdje mogu dobiti odgovarajuću korisničku podršku. Uz posebno posvećen tim, agilan proces i najnoviju tehnologiju, unaprijedili smo kvalitetu usluge!”

Bjoern M. – viša direktorica za razvoj rješenja (Njemačka)